Same for me. I finally received my refund in October so about 6 months in total. It took about 4 months for them to tell me I needed to upload a copy of our W2s, and then a few more months after that I received my refund (with interest). It’s pretty frustrating but in the end nothing was wrong or incorrect, I think NYS is in a similar situation as the IRS dealing with a ton of backlog and disorganization brought on by COVID and the associated tax credits and policy changes, not to mention all the knock on effects and tax implications that hybrid and remote work have added.
