Feedback

Man! You guys make giving feedback a hard time even with the TurboTax program which does not have 'feedback' anymore.  SMH!

 

1. Fix the 'Are you married?' question to 'Martial Status' because the answers do not fit a yes/no format!  English fail!  The answers it gives are like, single, married, divorced, separate, etc etc.  This has been long an annoyance and am surprised it was never corrected.

 

2. Form 8888 typos.  For example, adding bond or split refunds then pausing to double check something messed up the smart check that flagged form 8888 mistakes.  I noticed it did not update refund totals to match as Form 8888 had the old totals not the updated amounts which required more work to ensure no further errors were flagged via smart check.  The same is true where $0.00 was not even allowed by paper check when it was already set for direct deposit.  Little things like that needs to 'auto update' results/totals than give me an error.  Similar happened a few years back and I never got savings bond as a result of these errors I think (instead got full refund).  Fortunately as a result, I was clearer on what to do next year but still the errors didn't help!

 

3. This year's program asked if I did replace windows in the past which is true, however, it did not ask the type, etc etc.  I had done windows before and it did not look like it met the energy saving criteria as I could not figure out if it was energy saving or not.  The window manufacturer does not even list the u-form factor info which used up too much time to answer a simple question - all I knew it had double windows - some glaze for sure.  It later asked for what was recorded on the form 5695, line 11 which was to my knowledge blank.  The windows question was misleading and should have just skipped it to the next question to ask if any energy saving credits were used before.  Oddly it listed several years more than what IRS seemed to ask for, go figure.  IRS wanted no more than 8 years I think while the program went more than that.