One trigger for the FEIE is when you check off that this was foreign income in the W-2 interview.
So, I would suggest that you make sure that you have a copy of your W-2(s), then go delete the W-2s (in the input would be fine), then re-enter the W-2(s) by hand, and in the screens after you enter them by hand, make sure that you do NOT check the box that this W-2 income was foreign income.
Then continue with your return...
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