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Cannot download a prior year return (And yes, I tried to follow the directions)
I have not done my taxes with TT since 2019 but I need access to that return.
I logged in and there is no place that shows prior returns or documents on the TT site. So I tried this:
- Clicked on Intuit Account, which opens a new browser tab
- Clicked on Products and Billing
- Clicked on TurboTax
- It shows that I had purchased TT Online for 2019 and 2018
- In the TT 2019 card I clicked on Tax Returns and Documents
- A new browser tab opens with a Documents tab selected and a pull down menu with View Documents from [2012-2022]. I selected 2019 (also tried 2018).
- There is a Download Tax PDF button, but when I click on that, nothing happens. It says:
Download your past TurboTax returns
Looks like you didn't file with us last year or you filed using a TurboTax product that doesn't include access to prior-year returns.
To download your prior-year TurboTax returns, just get started with your 2020 tax return in the TurboTax product that's right for you.
Select a product on tax home
So does this mean I need to pay for the 2020 return to get my 2019 return?
But when I click the button, there is no option to buy the 2020 return.
How can I avoid running in circles and simply get my return. I would be happy to pay a nominal fee to get a copy? But it looks like the lowest cost is $80 for something I don't need.