msalamon
Returning Member

Cannot download a prior year return (And yes, I tried to follow the directions)

I have not done my taxes with TT since 2019 but I need access to that return.

 

I logged in and there is no place that shows prior returns or documents on the TT site.  So I tried this:

  1. Clicked on Intuit Account, which opens a new browser tab
  2. Clicked on Products and Billing
  3. Clicked on TurboTax
  4. It shows that I had purchased TT Online for 2019 and 2018
  5. In the TT 2019 card I clicked on Tax Returns and Documents
  6. A new browser tab opens with a Documents tab selected and a pull down menu with View Documents from [2012-2022]. I selected 2019 (also tried 2018).
  7. There is a Download Tax PDF button, but when I click on that, nothing happens.  It says:

Download your past TurboTax returns

Looks like you didn't file with us last year or you filed using a TurboTax product that doesn't include access to prior-year returns.

To download your prior-year TurboTax returns, just get started with your 2020 tax return in the TurboTax product that's right for you.

Select a product on tax home

 

So does this mean I need to pay for the 2020 return to get my 2019 return?

But when I click the button, there is no option to buy the 2020 return.

 

How can I avoid running in circles and simply get my return. I would be happy to pay a nominal fee to get a copy?  But it looks like the lowest cost is $80 for something I don't need.