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For this, we ask that you please verify that the primary tax-payer name is the same as the Credit Karma account created for your Refund Advance. Also, please let us know which version, application, and web browser you were using. You can respond here in the thread and we will be happy to help you further.
@Sophiasfab5
[Edited 2/2/23; 1:07 PM CST]
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