I called to talk to someone to see how to reset my password, as I couldn't get into my account to do a download for 2022 turbotax release. I was aware it would cost me $5.00. Well, when that person's information didn't help, and I explained the problem as I tried her way to go about it, she asked if I wanted to talk to someone else that could help me. Well, that person gave me a couple of suggestions, that were just a repeat of what I had already been told to try. Then he said I will email you a link. After I hung up, I tried both links. One was a link that no longer was in use and the other didn't do anything but take me back to the loop that kept wanting my current password. Then today, I see that Turbotax charged me $55 for this useless information. I am so angry right now, that it isn't a good time to call them back. Especially since I just set up a new user account and ordered the download to my laptop for $70. So, I am not using Turbotax next year. After using them for 12 years, I feel that I was taken advantage of, as no one said it would be an additional $55 to talk to someone else. What a scam..............
