I think you need to clarify if you have a credit versus you may qualify for a credit. If you have a credit, which is usually from an overpayment of tax in a prior year, you can enter it in the federal section of TurboTax in the Deductions and Credits section and then Estimates and Other Taxes Paid. Also, if you don't enter the credit on your tax return, the state will probably refund it anyways when they process your tax return.
If you were informed you will or may qualify for a credit on this year's tax return, then you need to make sure you entered all of your information regarding you and others listed on the tax return correctly, and TurboTax will calculate any credit you are entitled to automatically. @smarieb5
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