Refund Adv. Credit Karma verification

I use the same email for Turbo Tax and Credit Karma. If I choose deposit to Credit Karma spend it links me just fine. If I choose refund advance then it says I can't be verified. I tried this by accessing TurboTax through the credit Karma app and vice versa. It makes no sense that I am verified for E-file through Credit Karma but not when selecting advance. Turbo tax assist was no help, can't find a way to get in touch with Credit karma, verified all of my info, linked, unlinked , updated apps. I read this was a problem last year but first time I'm having these issues.  Any news or solutions I haven't tried?