After you file

I keep getting stuck in the credit karma turbo tax loop. If I choose deposit to my spend account, credit karma verifies me. If I choose refund advance I get an error saying they can't verify me. I use the same email as  credit karma/ turbo tax. I got the advance last year no issues. I'm the primary tax payer but still the loop. Why would it only verify when I choose credit karma deposit  vs refund advance? I tried turbo tax live assist, I've went everywhere online and can't find a way that works