Can I get a refund for tax return done last year through TurboTax that never went through? I paid for TurboTax and never received my refund. What can I do?

Federal Return

Received by TurboTax:
Monday, Mar 14, 12:19 PM EDT
Received by IRS:
Monday, Mar 14, 12:20 PM EDT
Filing status changed to: Accepted
Monday, Mar 14, 12:30 PM EDT
New York Return

Received by TurboTax:
Monday, Mar 14, 12:19 PM EDT
Received by New York:
Monday, Mar 14, 12:30 PM EDT
Filing status changed to: Accepted
Monday, Mar 14, 8:30 PM EDT

However, I never received a dollar. What's wrong? What do I do now for this year's tax return in order to fix this situation that I'm in?