LAST YEAR WAS MY FIRST AND LAST TIME FILING WITH TURBO TAX! IVE NEVER EXPERIENCED SUCH UNPROFESSIONAL BUSINESS ETIQUETTE IN MY ENTIRE LIFE! I WAS SUPPOSED TO HAVE RECEIVED MY REFUND APRIL 2022 AND HERE IT IS ALMOST APRIL 2023 AND ALL IM GETTING IS THAT THEY HAVE NO DIRECT WAY TO CONTACT THE VERY PEOPLE THEY USED TO SEND ME MY REFUND!! IVE EXHAUSTED ALL OF MY OPTIONS AT THIS POINT AND WHATS EVEN MORE INFURIATING IS THE FACT THAT THEY DON’T EVEN HAVE ENOUGH EMPATHY TO ATTEMPT TO REACH OUT TO FIND OUT WHATS HAPPENING TO THE MILLIONS OF TAX PAYERS DOLLARS THAT ARE BEING STOLEN! WE TRUSTED YOU TO TAKE CARE OF US TURBO TAX AND YOU'VE FAILED TERRIBLY! I NEED LEGITIMATE AND TRUTHFUL ANSWERS! NOT EXCUSES TO SHUT ME UP! AND THEN YOU HAVE THE AUDACITY TO ASK SOMEONE TO FILE WITH YOU AGAIN AFTER THE TERRIBLE EXPERIENCE THAT THEY'VE ALREADY ENDURED?! WE ARE ALREADY STRUGGLING TO WORK AND PROVIDE A HONEST LIVING FOR OUR FAMILIES ESPECIALLY WITH THE EXTRA HARDSHIPS THAT ARE CONSTANTLY PLAGUING OUR ECONOMY. SO EXCUSES ARE UNACCEPTABLE AT THIS POINT! WE NEED IMMEDIATE AND ACCURATE ANSWERS AS TO WHERE OUR HARD EARNED MONEY IS AND HOW TO GET IT INTO OUR HANDS!
