"Sorry for any inconvenience. We were unable to verify your info. The Credit Karma member must be the same person as the primary taxpayer applying for Refund Advance"

Last year I was able to receive an advance with zero issues. This year, I keep getting this message. I've gone through the old questions and done the listed steps and this is still what I am getting. CK is no help and neither is TT. Has anyone found a solution?