Did you have any TurboTax fees that you chose to pay out of the Federal refund? If so, the funds go first from the IRS to an intermediary bank where the funds are subtracted. We can tell you how to check with the intermediary bank if that's your situation. If the deposit from that intermediary bank to your bank fails, it bounces back to the intermediary bank, not the IRS. The intermediary bank would then be issuing your paper check. So let us know if you used that service to pay fees.
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Here's how to reach a live agent at the IRS. Once you dial that number, you have to navigate the phone tree properly to reach an agent.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
