After you file

My daughters are living in the Netherlands and have the same problem with the status of their accepted e-file. My youngest daughter called the Intuit help desk. After hours they recognised the problem and promised to inform the programmers department. After many updates of the program the bug still exist. Is the group of Americans living abroad not important enough to make a product without bugs? She called again and the only advise she got was to file again by printing without sending by registered mail. The status changed in “Return printed for filing”. Then it should be possible to amend the filed return if necessary. Is there anybody out there who knows more about this?