> No one from TurboTax is going to fix your tax return. TurboTax is do-it-yourself tax software.
The TurboTax website automatically pulled my info from those same W2s to calculate 80% of what I entered while filing through TurboTax.
> What exactly did New Jersey say was incorrect on your 2021 New Jersey resident tax return?
Still waiting on more info on what specifically was incorrect the first time I submitted. NJ Division of Taxation simply asked me to re-submit copies of my W2s and 1099s to their website. I did so, and they wrote back saying they determined my actual refund is pretty close to 0.
> If you did not purchase Audit Defense, you can get advice from TurboTax by calling [phone number removed].
The phone number is sending me in circles of automated messages and refusing to connect me to a human. Even when I have a support ID generated from the chat bot while logged in, they still can't find my account (the automated service that is), so I'm never able to get through to a human.
> As an alternative, you could go to a local tax professional for help.
That's what I will have to do (now and every year going forward really), but I was hoping some part of the "100% accurate guarantee" would at least entitle me to a quick review by a human for any glaring errors when it is clear something went wrong during filing.
