This is the only account I have. I did the account recovery to get in. I did not remember my password from 2 years ago. I have only used turbo tax once in the year 2020. I have an email stating returns sent 2020 federal personal. Returns submitted March 14, 2021 5:32 pm PDT. I go though all of what you posted, to gain access to my documents. They state I have never submitted a tax return. How do I have an email with proof that I used Turbo tax and when I used it but I go into my documents section and the website says "it looks like you didn't file with us in 2020"...I will never use turbo tax again. I have copies from 2017-2021 but the one year I use turbo tax everything is missing... never again will I use technology to do my taxes I will do it the old fashion way. This is so inconvenient!!
