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After you file
I was wondering why my refund as tallied by the software wasn't adding up to be much as I had guesstimated using various refund calculators. But I didn't think to go back through it all to double-check – and in any case double-checking might not have revealed much, since I did supply all the relevant info about my kids. It was only after I filed and then downloaded my return that I noticed the EIC schedule was missing.
I called TurboTax but the rep I spoke to didn't seem to know why the EIC had been left off. When I did some googling, I found that people had reported it last year too. What a pain in the mikta, but at least I didn't have to wait too long for follow-up from the IRS, and for the rest of my refund. I hope you get yours asap too....