Why am I suddenly having my turbo tax charges being taken from my bank account instead of the refund as I e filed and am getting a refund by IRS ?

I had to go in a verify my ID then I got a 151 code 1242 now I have received a cp12 notice saying I am getting refund less a amount that still leaves a refund amount that would be plenty to cover my turbo tax charges yet turbo tax is taking my charges out of my bank account. I haven't even received any of my refund yet I am suddenly being charged why is that? And the turbo chat live is no longer an option?