You did not pay TurboTax to "follow through" with your taxes. That is not a service that TurboTax offers. You paid TurboTax to let you use their software to prepare your tax return and send it to the IRS. After that, TurboTax is finished and it's between you and the IRS. See the reply from xmasbaby0 above for information on how to check the status of your refund.
Your tax return is the form you send to the government that shows your income and calculates your tax. The money the government sends back to you is your refund. You don't receive your tax return. You send your tax return to the IRS. You (eventually) receive your refund.
