So I have an issue also with Green Dot.
The IRS confirms that my 2020 refund was deposited into Green Dot bank. The IRS said that if I filed with Turbo Tax that they use GD as a middle "man" between themselves and IRS to get their fee when customers choose to pay the Turbo Tax fee with their refund.
I did file with Turbo Tax in 2020 and did chose the option to pay with my return HOWEVER, I had my return amended.
This took forever on the IRS end of it but then in June of this year I received a notice saying that my check would arrive in 2-3 weeks. It never arrived. It took 5 months to get to talk with a human at the IRS. They told me that GD has my money. Well it is impossible to talk with GD. Their automated has no cue to press any number for my situation and hangs up on me. I called Turbo Tax and they first gave me some other numbers at GD that did the same thing. I have emailed GD and they respond that I need to call the number on the back of my card. I DO NOT HAVE A CARD. When a representative actually called me back, she left a message "sorry I missed you, call back to the number on the back of your card." I HAVE NO CARD.
I called Turbo Tax back and this time the representative said that she is formally trained to tell people not to call GD and to just wait BUT she said others have been calling and complain to her about the same issue. She was told by Turbo Tax to then give out a number that, when I called, has nothing to do with taxes. This person then gave me a number that her superior said to give people who called about this issue and it is for a company called TPG (Tax Product Group). When I calle this number the automated asks for your social security number straight away. WTF SUPER SUSPECT!
Well I finally got in touch with someone at GD by pressing the cue for lost or stolen card. The man tells me that he does not find the routing number that the IRS gave me and that he also needed my social security number. WTF? Well I asked if there was someone else to talk to and he says he is connecting me and then ...you guessed it, I get disconnected. When I immediately call back, the prompts have changed and when I press on the cue for stolen card it gives me the same message as before asking for an account number and hanging up on me when I don't enter one (BECAUSE I DO NOT HAVE ONE).
This is a super scam.
I wonder how much money Green Dot is stealing from people who do not do their due diligence or have the capacity to open time researching or have trouble with English. I get the feeling that GD has operators that are outside the US due to the South East Asian Accents of the two humans I was actually able to get any contact from. I only say this because it seems like a racket with a company that uses people who have no interest in whether this is resolved for the caller.
Anyone have any luck retrieving their return from this Green Dot organization?
Eden
