I’m dealing with the same issue. SBTPG has bad my refund since September 14th 2022. I filed an amendment on August 8th 2022 and was lucky enough to have it processed and my updated refund sent out in a little over a month. My luck then ran out because ever since SBTPG has had my money, I haven’t had hope of getting back. I was expecting a paper check bc that’s what TurboTax said but for some reason, even though turbotax was already paid their fees earlier this year when I filed (again, this refund being held is from an amendment) TurboTax still sent my money to SBTPG. I found out on October 17th 2022 that SBTPG has my money. I emailed them and they told me to send in my id and they would lift a hold they had on my funds. SBTPG also told me that they tried to deposit my funds twice and my bank rejected it both times but my bank has no record of either deposit attempt.
now SBTPG said in an email that they sent my money back to the IRS on October 21st 2022. SBTPG’s website also says this. However, the IRS still has not received the funds as of November 29th 2022.
Would you please send me the contact info of the people you spoke to at SBTPG who helped you get your money? When you post it out spaces in between the @ symbol otherwise this site will block out their email. They block all emails for privacy concerns. I don’t know what else to do. I’ve contacted the Federal Reserve because someone else told me that they helped them get their money but that’s all I can do for now unless you can share those contacts.
