IRS increased underpayment penalty 153%

I just received a letter from the IRS stating they increased last year's underpayment penalty by 153%.  I'm retired and most of my income is from investments.  I choose to skip the estimated tax payments because in general I make more money from my investments than the cost of underpayment penalty.  I've used Turbotax for decades with hard copies mailed in.  Yet here in November, they send me a letter demanding 153% more money in 3 weeks claiming they "found an error".  Doesn't Turbotax guarantee that all calculations are correct?  Shouldn't Turbotax pay the extra because of the "error"?  How do I get through to Turbotax because so far I can't find a way to contact them.  Thanks.