The IRS says tax refund traced to Green dot bank, SBTPG says green dot sent my money. How can I get my money ? Turbo tax rep today did not know what green dot bank was...

I never asked for this card. I wanted my money direct deposited into my account. I've spent so much time trying to figure this out and would love some help from anyone who knows since Turbo Tax, IRS, SBTPG don't seem to respond appropriately