@jy0320 - and what happened when you went to the website. did you check your transcript?
the agents are not going to know anything more that what is on the website.
if you efiled, did you receive an 'accept'? that simply means the IRS acknowledged receipt o the tax return, it does not mean they reviewed or approved the tax return. What kind of notification did you receive that everything was "okay'?
the IRS states on their website that they have completed processing of all tax returns received through March that were error free, so either yours' has an error or was received after March.
your best course of action is checking the IRS website.
https://www.irs.gov/individuals/get-transcript
https://www.irs.gov/refunds
