Getting that notice is a very common thing. Cleveland is a city with a city (municipal) income tax. If you are a resident, you are required to file an annual return. The Central Collection Agency (CCA) administers Cleveland's (and some other cities) tax.
To verify that you live in a city with an income tax enter your address at:
http://www.tax.ohio.gov/Individual/LocalTaxInformation.aspx
TurboTax can prepare a CCA/Cleveland tax return.
TurboTax (TT) does not automatically prepare a city return, you must initiate it. At the screen, in the Ohio program, titled
"A few things before we wrap up your state taxes"
scroll down to Ohio City taxes.
Or, later
"Your 2021 Ohio Taxes are ready for us to check"
-Click Other situations
-Scroll down to Ohio City taxes.
TT cannot e-file a CCA return. It must be printed and mailed.
I actually find it easier to fill out a city return by hand or at the CCA web site, than to use TT. Things don't happen automatically and you need to know what you’re doing. The actual RITA/city forms are easier to follow than the TT interview. You can e-file at the CCA site
http://www.ccatax.ci.cleveland.oh.us/
