Hi @Akki1113
I am in the same situation, my spouse's passport was delivered to "Front Desk/Reception/Mail Room AUSTIN, TX 73301", It was automatically routed by USPS to this addess, even though the correct address was written on the mail , and it was supposed to deliver at 78714 code. And now rejection notice that the document was not received.
Any update on your side? you received the ITIN number or the passport back?
