After you file

OK so I understand all of that what I'm saying is that the payment was supposed to come out of his refund that refund that the irs never received a return for this is every letter I've been trying to take care of this for almost two years now. I've tried to contact turbo tax because we got the upgraded version incase anything like this happened and have gotten no where at all. We even have the email talkimg about his refund being processed.