@ kwerner31-yahoo- wrote:
Yes, I have been trying over and over and over and over downloading the software (which I stupidly got off of Amazon; never ever doing that again), and toggling between online and desktop. It is nowhere to be found. This is a useless pile of crap.
I'm sorry, but I don't know what all you are doing. We're not understanding your situation in this user community forum. Underneath your original question it shows you are using Online Free Edition. Now all of a sudden you mention the downloaded software purchased from Amazon. There is no "toggling" between desktop software and Online software because they are completely separate products. The 2 versions are not interchangeable and do not communicate with each other.
It's not clear what product you used to prepare your 2021 return originally. If you prepared your return using desktop software, there should be a file on your computer ending in *.tax2021 and nothing would be in Online TurboTax. If you prepared the desktop software to prepare the return, search your entire computer system for a file ending in *.tax2021 and also check the Recycle Bin.
All my previous answers above about how to use the Account Recovery tool were for Online TurboTax (the web version) since Online Free Edition is the product displayed underneath your original question. In any case, since you have at some point bought the downloaded software, you do at least now have phone support . You can talk to TurboTax Support, because the desktop product purchase does qualify you for phone support privilege. You would likely be better-served to talk to someone from TurboTax in a live discussion so they can question you in realtime to figure out what all you are referring to.
Here's how you can phone them during business hours. I don't know if they are open this weekend or not. Since the extended filing deadline is coming up, they might be open this weekend.
https://ttlc.intuit.com/turbotax-support/en-us/contact
