Hi, I had seen that tip online, but when I signed in to Turbotax, I was not able to see the any of my files. Only the questionnaire to start a new return online. There did not seem to be a way to get around that to find my 2020 .tax return file.
I finally got around it and have learned that my 2020 file is missing. I have found my other files, but now see that my 2019 file is missing as well. Luckily I had actually completed and filed 2019 and downloaded/saved all of my files, including the .tax file and confirmations from Turbotax that my return was accepted by the IRS. So ALL is not lost. Hopefully, 2020 is only hidden because I had not yet paid for it when I filed the extension, which was the last time I was in the website.
I was disconnected on the first try and then ran out of time to contact Intuit today, so I'll try again tomorrow. Thank you for your response to my question!
