@ chestnuitee wrote:
Hey thanks for the reply, it didn't solve my issue though. I found a disclosure on my tax return document to open a Credit Karma account, and there's a sentence: "federal and state refund amounts to be deposited in a Credit Karma MoneyTM Spend account."
However, I didn't created a Credit Karma account at that time but I created one months later, till now, I still don't see my refund on my Credit Karma account.
My recent comment was actually addressed to a2farmer who mentioned his refund went to a "Texas" bank, but you may have been emailed a thread reply. In any case your situation may be similar. What is confusing about your situation, however, is that you posted previously in this thread back in May 2022 that your refund went to "an Illinois Chase Bank". Credit Karma normally uses MVB Bank (often a Texas division). But some investment companies use Chase Bank among other banks for brokerage cash accounts.
So your situation is really confusing since you mentioned "Illinois Chase Bank" in May 2022, yet you say your return paperwork says "federal and state refund amounts to be deposited in a Credit Karma MoneyTM Spend account." However, if you didn't open up a Credit Karma account at the time of filing and waited several months to do so, perhaps TurboTax used investment account numbers they had on file for you, such as if you had ever imported 1099 brokerage info into your TurboTax account.
Since you mentioned "Chase Bank", if it was me, this is how I would start. Do you have a brokerage account or mutual fund account, and have you contacted someone at your investment company to see if they use an Illinois Chase Bank to receive electronic funds into an investment account? Or, if you know the time period when the IRS sent the funds, look at your investment statements for a couple of months around that time to see if you spot it.
If that's unsuccessful, have you spoken to a live person at Credit Karma? Although I think this is less likely since you mentioned "Chase Bank" instead of MVB Bank. But in any case they should have various ways to look you up to see if you might have more than 1 Credit Karma account, for example. Perhaps there is a customer service phone number on the back of your Credit Karma Visa Debit Card or in the paperwork for your Credit Karma MoneySpend account.
There are also some basic things you haven't mentioned. Does the IRS "Where's My Refund" tool confirm that your refund was actually sent?
https://www.irs.gov/refunds
And how did you pay any TurboTax fees? Did you pay upfront with credit/debit card at the time of filing, or did you choose to pay your fees out of the Federal refund? If you chose to pay fees out of your Federal refund, a third-party company SBTPG is involved and is another place to check. However, if you paid upfront, SBTPG does not apply.
