After you file

I called in Sept and they told me that it hasn't been assigned to anyone and to call back in 20 weeks!??? Umm, excuseeeee me?? They said technically the 20 weeks doesn't begin until it's been assigned to an agent...  WTF are you talking about you have had it since March !! Now you tell me in Sept to wait another 20 weeks then try calling back !? I am so over this... I am owed almost 20k and its so frustrating. I know I made the mistake but JEEZ the IRS takes your money so fast but when they owe YOU money they can take almost a year OR MORE to give it back. This is just ridiculous!!