@ breab77
If you haven't already done so, I'd use the form mentioned below to submit a request to TurboTax Corporate and complain. It was Intuit that chose to affiliate with SBTPG in the first place, so ask them to help you resolve this.
If you wish to do so, then you can go to the page below.
https://www.intuit.com/company/executives/
Just below that page's main header tabs, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Submit a Request" link. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review. After you click that link, it will ask you if you have already contacted Intuit Support. If you say "no", it will ask you to do so and provide the phone number. If you say "yes", however, (as in your case), it will then provide a form for you to fill out with your info, and there is a block where you can write why you contacted Support originally, and there is another block where you can write why you are escalating it to Intuit Corporate.
