I am having a similar issue as the other Turbo Tax user regarding my 2021 tax refund. I've gone in circles trying to locate my refund. I believe I added too many numbers to my direct deposit account number. I contacted my bank and thay state a refund electronic wire transfer with an incorrect account number would automatically be rejected and bounce back to the sending bank. In a case like this they would have no record of the attempted transfer. I went to the IRS and they have record the refund was issued to Turbo Tax. I contacted Turbo Tax and they say that because I paid for my refund directly out of my tax return TPG bank has the funds. I spoke to a representative at TPG who either was playing dumb to hid my refund or really doesn't understand his employer's process in situations like this but he told me I need to check with my bank for the wire number because according to TPG they wired the money to my bank and that's that (which I know the bank would not have this info from my investigation). TPG state they do not have my money. Turbo tax helped me generate an email to the help desk at TPG and they swore to me i would hear back from a manager within 48 hours. Its been 7 days and I've heard nothing. I'm getting very frustrated after 4 months of going around and around about this and it's beginning to feel like TT and TPG are somehow in on a Fraud scheme. I honestly don't know what to do at this point and would take any help or suggestions. Like everyone in this economy I'm desperate for this money to make my bills.
