After you file

It’s sept and I still haven’t received my federal taxes saying it’s in the error department and I filed through free tax USA and they act like I’m speaking in Chinese (No Racial comment to those that feel disrespected in my comment) but it’s like I’m speaking in Chinese to he told my money is in the error department so why isn’t the error fixed man this is ridiculous I’ve lost almost everything close to me this year family, Landlord sold the unit me and my family was renting had to separate due to a man never sleeping at in laws house  , car broke down 1 week After I moved , grandmas home was sold and even my motivation because I’m all I have I have no support system I’m only 27 and I’ve been through enough can I please get some help this is too much plus my back ground ain’t the best so I’m trying to start some where with. My life