After screaming about the high charge for filing with turbo Tax, one of the customer service reps pointed out that I had used an Expert
online to help me file my taxes and that was $149/-- I explained that I never used that service. I thought the charges were for filling as
an independent business owner because I work for Uber and Door Dash and needed help calculating my gas and mileage etc. but I never used
an expert, just input the info that Uber provided. So, I was charged for something I did not even use??? Refund Request is falling on deaf ears.
this company so sucks. You cannot reach a humans until you have gone through 10 of those virtual assistants who cannot decipher anything you yell speak or scream. If I cannot get someone to respond to my request. I guess I will file a lawsuit or file a complaint with consumer affairs. I am so sick of this company
I could just absolutely scream
Is the expert assistant thing prepopulated may want to get an attorney general to check that out Dealing with so many vulnerable people, you guys need to be a little more diligent. Check those virtual assistants who answer your phones who do not understand the English Language. Send Me My Refund!!! $149/00 after hounding me for YOUR money
