@ksue1203 wrote:
its has been over 8 months. the irs "where's my refund" site still says its being processed. I had to upload docs. proving my ID, I did that 8 months ago. what is the hold up?
Sorry you're having such a delay, but users in a community forum won't know anything specific about your return. But I can tell you how to try to speak to an IRS agent, and will also provide info on how to reach the IRS Taxpayer Advocate Service to see if they can get some info for you or expedite things. Another option, if you have an IRS Taxpayer Assistance Center in your town, you can make an appointment, if you wish, and meet in person with someone there.
The IRS is not easy to reach. I have found that for me it was best to call just before closing time--about 6:50-6:55 PM and go through the steps below. I figured a lot of folks would not call that close to closing, and that if I was one of the last to get into the queue, they would finish off all the people who were in the queue at closing time. I still had to wait about 25-30 minutes.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
If you have no luck reaching the IRS, or don't get satisfactory information, you can try contacting the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS, so stress one of those. At the following IRS website, select your state from the dropdown menu, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an IRS agent. A couple of users reported that at least for them, that was a backdoor route to the IRS.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
