After you file

It's been 17 weeks since I filed my amended return thru turbotax. The where's my refund website and app are useless.  All the numbers you call are the automated system. They tell you nothing. I can't get to a live human being and I want to know why I don't have my refund yet.  I've got turbotax charging me late fees for tax prep. Help. Someone tell me where I can find some help.