@Pam91 - i personally talked to a call center supervisor earlier this week and was told that is will not be available until January (next tax season). She admitted there was a lot of confusion within the call center but was adamant that the service - for very specific reasons which made sense which I will not post - was unavailable until January. I implored her to get TT to post this information on their website as it was creating a lot of confusion amoung customers and employees. I haven't seen anything yet.
it may be a 'technical problem', but assume it won't be fixed until January. It's been unavailable for a week now. if it was really a software glitch, don't you think they could have figure it out in a week???????
You can either follow the options listed by others above or get frustrated as the days go by and the option does not re-appear. Remember after mid-October, Turbo Tax will shut off the ability to submit 2021 tax returns online as it prepares for 2022. Then you will be even more frustrated that you spent the time preparing your tax return for naught and will have to start over using the CD /download version or another firm's software. it is up to you.
By the way that service is VERY expensive. You are being charged $40 for the convenience of having the fees netted from a refund. If your fees are $100 and you put that on a credit card and pay it back in a month from your refund, that only cost $2.00 (24% annualized interest but 2% for the one month). SPTPG makes HUGE profits off of this.
