@ hgmair wrote: "Got a date still no refund smh what’s up?"
You didn't say what tax year, so I'll assume you are writing about a 2021 Federal tax return.
What do you mean by "got a date?" And where did you get a date?? Are you referring to a message at the IRS "Where's My Refund" tool? Does that tool say your refund was approved and sent and gave you a date for an expected direct deposit? If so, the IRS says to allow up to 5 days due to variations in bank procedures. On the other hand, if by "got a date" you're referring to a date that TurboTax gave you, that is just an estimate. Go by what the IRS tool shows.
If the IRS WMR tool says they have sent your refund that you have not received, here are some possibilities:
- If you chose no special handling, the IRS sends a direct deposit directly to your bank account (or card.) If your bank refuses the deposit for whatever reason, it goes back to the IRS who would issue a check in the mail, unless possibility 2 (next) applies to you.
- On the other hand, if you chose to pay any TurboTax fees out of your Federal refund, the IRS sends your refund to an intermediary bank where the fees are subtracted, and then that intermediary bank sends the remainder of the refund to your bank account (or card). The company that handles that is SBTPG, a Green Dot company, and the bank is often a Green Dot Bank or affiliate. If for some reason your bank refuses that deposit, it goes back to SBTPG's bank, who would normally issue a paper check in the mail. Less commonly, SBTPG might send a returned deposit back to the IRS and let the IRS send a check in the mail.
If you used that method to pay TurboTax fees, you can look up the refund status at SBTPG's refund lookup tool. Choose the "For Taxpayers" portal at: https://www.sbtpg.com/ - If you chose instead to receive your refund into a Credit Karma Money Spend account and Credit Karma Visa Debit Card, that is handled by a bank called MVB Bank. Some people have said they ended up with that Credit Karma option without realizing it and spent a long time wondering where their money was, and it was at Credit Karma. If that happened to you, you can contact Credit Karma Support for the Money Spend account.
- A few users have reported that the IRS sent their refund to their brokerage cash account without their realizing it. I suspect these users had used the TurboTax import feature to import data from a brokerage account in the past and that TurboTax also imported that deposit info. In that case, the bank involved would be whatever particular underlying bank the brokerage uses to manage the cash funds in a client's brokerage account.
