@misssimonlee - Turbo Tax is a "do it yourself" software, so when you refer to "they" who are you refering to?
if one of your W-2's was missing, it was the taxpayer's responsibility to get that into Turbo Tax before submitting your taxes; again this is a 'do it yourself' software
The Turbo Tax guarentee will cover if the software was 'buggy' and created a tax return that was incorrect.
The Turbo Tax guarentee will NOT cover if the USER entered something incorrectly or failed to enter something (e.g. the 3rd w-2)
Turbo Tax has no control over how long the IRS or the State taxing authority taxes to process the return, so Turbo Tax won't cover that delay in any way.
does that make sense?
