I already checked,
1. IRS has approved and added more amount on top of my original tax refund, filed via TurboTax
2. TurboTax fee was paid separately via my credit card. And there is no offset by IRS. Originally the amount was $6,583, but IRS is refunding about $45k.
3. IRS has transferred the whole amount to SBTPG account, and SBTPG website even confirmed it.
4. Now the status is now "under review" and it's being held like that over a month now.
5. I called them 5 times so far, and there is no definite answer when they will transfer the money to me. I asked if I can talk to someone in charge, but they refused. They promised to call me back but they haven't done it. Same answer that I have to wait. No due time, no promise.
This is very frustrating situation obviously, and I want to know what I can do at the moment. Shouldn't TurboTax be responsible and have SBTPG to transfer my refund? There is absolutely no legal or financial reason they can hold it such a long time.
