It's been over a month. Nobody has contacted me about this issue, the customer support line is useless and they don't reply to emails.
Is the only purpose of SBTPG seriously to just deduct TT fees from tax refunds? Even if I did everything wrong I don't deserve to have my money hijacked for over a month with absolutely no communication or explanation. The status says "Return to IRS - Pending Review" since 6/2/22. That's a month and a half!
Is there any regulatory body I can report SBTPG to? I can understand investigating things for a day or a week, but a month and a half?? With no communication? They're clearly stealing my money at this point.
