@sfrance16 -
let me state my understanding of the Turbo Tax Guarentee
The tax return can broadly be incorrect for one of two reasons:
1) the software's calculations does not reflect federal or state laws. Call them 'bugs' if you wish. these 'bugs' cause the output (the tax return) to be incorrect. Turbo Tax will pay the penalties and interest (but not the tax itself) that arise should the software be wrong under its guarnetee
2) the tax payer enters incorrect information. Similarly to 1), the output (tax return) will be incorrect, but in this case, it's due to user error as the software calculated (added, subtracted, multiplied and divided) correctly, but the numbers that were used as provided by the taxpayer were incorrect. The Turbo Tax guarentee doesn't cover this type of error.
3) During the Turbo Tax interview, the tax payer was asked how much was received for the 3rd stimulus. If this amount didn't not match the IRS records (since they are the ones that sent out the stimulus), the IRS adjusted the tax return for the difference. That is what occured here ($1400) . This is a taxpayer error: entering less than what was actually received.....
make sense?
