TurboTax uses SBTPG to process direct deposits of tax refunds. My refund is in possession of SBTPG as of 6/1/22 and they've done nothing with it. The status on their website shows that it will be returned to the IRS but is "pending review" as of 6/2/22. This means they've been sitting on it for well over a month without contacting me.
I spent over an hour on hold with their customer service phone line. They are extremely unfriendly and can't provide any additional info. They refuse to connect me to a manager or provide names or phone numbers of anyone who can help. The amount I'm owed is over $80k and they've simply confiscated it without any justification or accountability.
This obviously reflects terribly upon TurboTax's decision to use a disreputable partner like SBTPG. Do I have any recourse here or is SBTPG simply allowed to steal my refund?
