Resolution:
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- Login to TurboTax https://myturbotax.intuit.com
- Top right of screen search for "CONTACT US"
- Below the search results, click the CONTACT US button
- Schedule a phone callback (it was quick, less than two minutes).
- Talk to the Rep, explain the situation, they will put you thru to the Resolution Team.
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What Happened:
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When filing 2021 taxes, after you have selected to have fees deducted from your refund, the refund is processed by Santa Barbara Tax Products Group (SBTPG).
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You also have the option for direct deposit and/or using Credit Karma. The default is Credit Karma - NOT direct deposit - so that is where my money was deposited to and not my checking account.
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So, a new Credit Karma account was created for me, without my knowledge, with a 3rd party transaction processing company that does not take your phone calls.
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Very poor app design and business partnernership, Intuit needs correct both.
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And going forward, do not choose to have fees deducted from your refund at all, you do not want any interaction with SBTPG period.
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P.S. Credit Karma was quite professional in their response.
