@DonaldEric - suggestion: continues patience for a few more months. The agents is unlikely to know anymore than is on the website is what I've read. As the IRS is committed to get the backlogs under control by the end of the year, and this unemployment issue is a 2020 issue, I'd give it to the end of August before doing anything - hopefully the issue will clear by then.
Curious: which of these 3 buckets do you fall into?
1) Filed single
2) filed joint with total unemployment income under $10,200
3) filed joint with total unemployment income over $10,200
that 3rd bucket is quite complicated for the IRS to resolve while the first two are quite easy. The issue for the 3rd bucket is the IRS does not get detail on your tax return whether there were one or two taxpayers who had unemployment. EACH got a benefit of $10,200 but without the detail in tax return, the IRS wouldn't know how much to credit.
here is what the IRS website states, and this is updated every week:
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue#coll...
Status of Unemployment Compensation Exclusion Corrections: The IRS continues to review tax year 2020 returns and process corrections for taxpayers who paid taxes on unemployment compensation, to exclude the compensation from income if eligible. To date, the IRS has issued over 11.9 million refunds totaling $14.6 billion. Some taxpayers will receive refunds, while others will have the overpayment applied to taxes due or other debts. The IRS will mail a letter to affected taxpayers to inform them of the corrections, generally within 30 days from when the corrections were completed. See the 2020 Unemployment Compensation Exclusion FAQs for more information, including details on whether filing an amended return is needed.
