@ rcarson009 wrote:
my wife and I filed our taxes 20 weeks ago on February 12th. turbo tax charged my account but we have still not received our refund. we have attempted to contact the IRS at least 4 times a week for the past 3 months. when we do reach someone they said multiple times we needed to wait 12 more weeks, not they are telling us that we need to wait an additional 16 weeks. then when we called back a week later they told us again that it would be an additional 16 weeks. please help with our return. thank you.
Unfortunately, this is a user community forum, and no one here or at TurboTax can "tweak" the IRS. But the IRS Taxpayer Advocate Service might be able to do so. They at least may be able to find out some information for you, and in some cases can get the return past a roadblock at the IRS.
You can try contacting the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, select your state from the dropdown menu, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an IRS agent. A couple of users reported that at least for them, that was a backdoor route to the IRS.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
