After you file

Well I have called several times at 10 am their time to be on hold from what their system said was 2 minutes suddenly I am waiting for an hour or more up to 4 and when it seems like I get connected I get hung up on. they do not respond to calls or to any submissions to them.   As soon as I see the class action suit I am signing this is crazy.  I have been on hold up to a week or better with the times added up that I have called.  And the civista bank states they are not connected to tpg they just hold the money .