After you file

You are dealing with SBTPG they are affiliated with Green Dot, but SBTPG is in charge of your money, I would say that SBTPG is a crooked company for more information on how bad they are  search for ( SBTPG Reviews ) you will see the endless complaints and you will be quite upset.  File complaints 

1. Your State Attorney General

2. Consumer Complaints [phone number removed]

3. Federal Trade Commission

4. Federal Reserve Consumer Complaint.

There are more but that will get you started, don't feel alone SBTPG are doing many people the same as you and some even worse. P.S. Green Dot Bank isn't much better being that they work together.