@ 20BubbaL20 wrote:
My bank has been checked by me and has not received the irs refund that was supposedly direct deposited on 04/25/2022. I need to know where the refund was sent and cant get an agent to answer that question. I ned Turbo Tax to help.
Does the following IRS "Where's My Refund" tool say your refund was sent, and you never received it?
https://www.irs.gov/refunds
If the IRS WMR tool at that link says your refund has been sent electronically, then where the funds go first depends on what you chose for your refund option. Look at your return PDF and view a page called Electronic Filing Instructions, and that should show you what your refund choice was.
Here are some possibilities for where the refund went:
- If you chose no special handling, the IRS sends a direct deposit directly to your bank account (or card.) If your bank refuses the deposit, it goes back to the IRS who would issue a check in the mail.
- On the other hand, if you chose to pay any TurboTax fees out of your Federal refund, the IRS sends your refund to an intermediary bank where the fees are subtracted, and then that intermediary bank sends the remainder of the refund to your bank account (or card). The company that handles that is SBTPG, a Green Dot company, and the bank is often a Green Dot Bank or affiliate. If for some reason your bank refuses that deposit, it goes back to SBTPG's bank, who would normally issue a paper check in the mail. Less commonly, SBTPG might send a returned deposit back to the IRS and let the IRS send a check in the mail. If you used that option to pay your TurboTax fees, we can tell you how to use the SBTPG refund lookup tool at their website and how to contact SBTPG.
- If you chose to receive your refund into a Credit Karma Money Spend account and Credit Karma Visa Debit Card, that is handled by a bank called MVB Bank. Some people have said they ended up with that Credit Karma option without realizing it and spent weeks wondering where their money was, and it was at Credit Karma. If that happened to you, you can contact Credit Karma Support for the Money Spend account.
- A few users have reported that the IRS sent their refund to their brokerage cash account without their realizing it. I suspect these users had used the TurboTax import feature to import data from a brokerage account in the past and that TurboTax also imported that deposit info from the brokerage. In that case, the bank involved would be whatever particular underlying bank the brokerage uses to manage the cash funds in a client's brokerage account.
NOTE: It's also possible to have more than one of those situations if fees were paid out of the Federal refund (option 2). For example, a filer might have chosen situations 2 and 3, or 2 and 4.
